This product specifically produced for you in our workshop makes your purchase unique and helps reduce our environmental impact. We care, You ride. Thank you for your patience.
The circular economy is at the heart of CWD’s overall environmental approach. In accordance with the law, CWD will recover your old products upon your request. This request must be made within one month of the order’s delivery, limited to the products and quantities purchased.
How do I organize the recovery of my used products? Please get in touch with our customer service. We will send you a prepaid delivery label to return your old equipment to us at no additional cost.
CWD use UPS for deliveries and deliver worlwide. As soon as your parcel is ready to be delivered, you will receive an email from our transporter so that you can follow the delivery.
If you want to send back an item for an exchange or a reimbursement, download and print the return form, fill it in and enclose it with your returned item.
Returned items are accepted up to 14 days after receipt of your order (see our terms and conditions of sale). Each product must be returned unused (not oiled or greased) in its original packaging.
Please note: The return postage will be at your expense.
- Pre-owned saddles
Once you receive the saddle, there is a 15 business day trial period to ride & evaluate the saddle. If you wish to return your saddle to us free of charge, please request a prepaid label from our customer services . The saddle will be fully refunded.
Warning: if you return the saddle at your own cost, the return postage will not, under any circumstances, be refunded.
N.B.: The saddle soap and the cover must be returned in perfect condition if the saddle is returned within 15 days. If not, the value of each non-returned or damaged article indicated on your order slip will be deducted from your refund.